Technical support english-spanish

Descripción general

Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. Successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical). Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.

Requisitos para aplicar

Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. Successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical). Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.   Education and Experience Required: High school education or equivalent 2+ years’ experience in service desk technical support Technical level 1.5 Preferably experience  supporting the following  products: Microsoft Teams, Skype for Business, Windows, Outlook, Exchange, SharePoint , PowerBI and Office, Non windows Microsoft Product (i.e Office for Mac), AV (Audio Video) . Certification on these MS products is a plus. Advanced level of English, both written and verbal. Level B2 and up. ·       Experience in customer facing role, remote support, telephone, e- support, e-chat or similar. Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming